Terms & Conditions

All sales are final. We do not offer refunds for completed cleaning services.

Instead, every clean is backed by our satisfaction guarantee: if you are not happy with an area we cleaned, contact us within 24 hours of the visit at 801-664-8057 or hello@maryscleanteam.com and we will return to re-clean that area at no charge.

The guarantee applies to the specific areas or items in question and must be reported within 24 hours of the completed service. It does not apply to wear and tear, pre-existing damage, or areas the crew was not asked to clean.

Bookings made online are requests until confirmed by us. We will confirm your appointment by email, text, or phone.

We do our best to honor arrival windows, but traffic, weather, and prior jobs can shift our schedule. We will notify you as early as we can if timing changes.

Please provide safe access to your space (keys, codes, or someone home). If we cannot access the property on arrival, a $49 trip fee may apply.

Reschedule or cancel free of charge up to 24 hours before your appointment.

Cancellations or reschedules inside 24 hours of the appointment, or lock-outs, may incur a $49 trip fee.

Membership visits follow the same policy; skipping a recurring visit does not pause or refund other visits in your billing cycle.

We accept major credit and debit cards, Apple Pay, and Google Pay. Invoices are due by their stated due date.

Add-on services are priced à la carte and billed separately, and are only performed after your approval.

Returned or declined payments may be re-attempted, and unpaid balances can pause future services and membership visits.

Recurring plans (weekly, every other month, monthly, or quarterly) bill per visit on the schedule you choose.

You can pause or cancel future visits at any time by contacting us; no refunds are issued for visits already completed.

Pricing is based on the size and condition agreed at sign-up. If the scope changes significantly, we will confirm new pricing with you first.

Our crews follow the checklist for the service you selected. Add-ons (laundry, pantry, carpet steam, windows, and so on) are performed only when scheduled and paid for.

For safety and insurance reasons we cannot move heavy furniture, lift objects over 35 lbs, clean biohazards, mold remediation, pest infestations, or work at heights beyond a two-step ladder.

We are not responsible for damage caused by pre-existing conditions, faulty fixtures, improper installation, or items left in unsafe condition.

We are insured, and we treat your home like our own. Please report any suspected damage within 24 hours of the visit so we can make it right.

Our liability for any claim is limited to the cost of the service performed on the day in question, except where Utah law requires more.

By booking you agree we may contact you by phone, email, or text about your appointments, invoices, and satisfaction follow-ups.

Marketing messages (offers, win-back promotions, review requests) can be stopped at any time — just reply STOP or ask us to unsubscribe you.

Referral rewards are issued as service credit, have no cash value, and expire 12 months after issuance.

Credits cannot be redeemed for cash or refunds and one credit applies per qualifying booking.

We may update these terms from time to time. The current version is always published on this page.

Continuing to book services after an update means you accept the revised terms.